30-Day Return Policy
Not happy with your purchase? You can return most items within 30 days of delivery for a refund or replacement.
How to Return an Item
- Contact us via the chat bubble or email support@shopdirect.com.au with your order number.
- We will confirm your return and provide instructions.
- Once the item is received and inspected, your refund is processed to your original payment method within 5 business days.
Damaged or Faulty Items
If your item arrives damaged or faulty, contact us within 7 days with photos and we will arrange a replacement or full refund — no need to return the item in most cases.
Nothing in this policy limits your rights under the Australian Consumer Law.